In an Aurora plumbing emergency, close the main shutoff first; if you smell gas, get everyone outside and call 911 and Xcel Energy at 1-800-895-2999. Then call the number on this page to be connected with a local plumber in Aurora.

Problems that should not sit overnight
- A pipe or supply hose spraying inside a wall, closet or ceiling
- Sewage rising in a tub, shower or basement floor drain
- A water heater leaking from the tank, not just dripping from the relief valve line
- Water seeping up in the lawn between the meter pit and the house
- Every fixture in the house losing pressure while the neighbors still have water
- A frozen line that has started to drip after a cold night
A slow drain or a toilet that keeps running can usually wait. The items above can soak subfloors and drywall quickly.
How water and sewer work in Aurora
Aurora runs its own utility, Aurora Water, rather than buying service through Denver Water. City code splits the water service line at the meter pit: Aurora Water owns the pipe from the main up to and including the meter pit, and the property owner owns everything from the meter pit to the building. A leak on your side of the pit is a job for a plumber, not the city. If the leak looks like it is at or before the meter pit, call Aurora Water at 303.326.8645 during business hours or 303.739.6772 after hours, weekends and holidays.
Aurora Water also handles wastewater for the city, and part of its supply comes from South Platte River water recaptured through the Prairie Waters System. Its water averages about 136 ppm hardness, so older water heaters in the city can carry scale that shortens their life. Neighborhoods range from the original Fletcher townsite in the northwest to newer master-planned areas out along E-470, so the age of the piping you are dealing with varies a lot by address.
What changes the price of an emergency visit
- Hour of the call. Late-night, weekend and holiday visits usually cost more than a weekday appointment.
- Where the pipe is. A leak in an open utility room is faster to fix than one under a finished floor or behind tile.
- What failed. A single fitting is a short repair; a dead water heater or a collapsed sewer section is a larger job.
- Permits. The City of Aurora Building Division reviews and inspects plumbing work, including water heater installs, so a replacement may add that step.
When you call the number
You will be connected with an independent plumber who serves Aurora. Say what happened, whether the main is closed, and the address, since the city reaches into Arapahoe, Adams and Douglas counties. Ask how after-hours pricing works before the plumber heads over. Timing depends on the hour and the plumber's schedule, so no arrival time is promised.
Emergency Plumber questions in Aurora
Water is bubbling up in the yard near the meter pit. Who fixes that?
Who do I call when a water main breaks in the street?
I smell gas near the furnace or water heater. What should I do?
The water heater is leaking from the bottom. How urgent is that?
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