In a Louisville plumbing emergency, close the main valve, and if you smell gas, leave the house and call 911 and Xcel Energy at 1-800-895-2999. Then call the number on this page to be connected with a local plumber in Louisville.

How the call works
The number on this page connects you with an independent plumber who covers Louisville. Be ready to describe what failed, whether the water is off and the address. Ask about after-hours pricing before anyone is dispatched. Arrival depends on the hour and the plumber's other calls, so no specific time is promised.
What affects the cost
- When. Night, weekend and holiday work usually costs more.
- Where. A leak in an open mechanical room is faster than one in a finished ceiling.
- What. A failed fitting is short work; a water heater replacement or a sewer line repair is a bigger job.
- Inspection. Louisville's Building Safety Division issues permits and performs plumbing inspections, so a larger repair may include that step.
Louisville's water and sewer
The City of Louisville runs its own water and sewer utility through Public Works, with two water treatment plants and a city wastewater plant on the east side of town that discharges to Coal Creek. Louisville disinfects with chlorine rather than chloramine. The city keeps an inventory of service lines to confirm no customers are on lead lines, and owners whose service line material is unknown are asked to report it.
For a sewer backup, the city's Public Works Operations Division answers at (303) 335-4750 on weekdays from 7 a.m. to 3:30 p.m., and its on-call line at (303) 489-2301 after 3:30 p.m. If the backup affects only your house, a plumber should check the private line; if neighbors are backing up too, call the city. Public Works' main number is (303) 335-4608. The sheet we use does not state where the city's part of the water service line ends, so if a leak shows up near the street, ask the city before assuming it is yours.
Many homes in Louisville were rebuilt after the December 2021 Marshall Fire, so plumbing ages vary widely from one block to the next, from historic downtown houses to recent construction. Cold snaps hit both: exposed and exterior-wall piping can freeze in any home.
Before the plumber arrives
- Close the main valve and drain the lines from a low faucet.
- Turn off the water heater's gas or power if it is leaking.
- Stop using drains during a backup.
- Move belongings off wet floors and take photos.
- Make sure the plumber can reach the main, heater and cleanout.
Emergency Plumber questions in Louisville
Sewage is coming up through a basement floor drain. What comes first?
I smell gas near the furnace or water heater. What should I do?
The whole house lost water at once. Is it my plumbing or the utility?
Which plumbing problems can safely wait for regular business hours?
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