For a plumbing emergency in Superior, close the main valve, and if you smell gas, leave and call 911 and Xcel Energy at 1-800-895-2999. Then call the number on this page to be connected with a local plumber in Superior.

How Superior's water and sewer work
The Town of Superior's Public Works and Utilities department treats and distributes water and handles sewer for homes inside town limits; the system is registered as Superior Metropolitan District No. 1. The water is disinfected with chlorine, and treated wastewater is reused through a purple-pipe system for commercial landscape irrigation. For an after-hours emergency, the town keeps a hotline at 303-554-9086; the main office is 303-499-3675.
The district's rules place more on owners than many utilities do. The district owns the tap, corporation stop, meter, meter pit and curb stop up to the meter pit outlet. From that outlet to the building, the water line belongs to the property owner, including any part that runs under the public right-of-way. The owner also owns the entire sewer service line from the building to the main, including the tap. The district can require repairs within 72 hours of notice, which makes a leak on the owner's side a job to handle promptly.
Who to call first
| What you see | Call |
|---|---|
| Water main break in the street | Town after-hours hotline, 303-554-9086 |
| Leak between the meter pit outlet and the house | A plumber (owner's line) |
| Sewage backing up into the house | A plumber; the lateral is the owner's all the way to the main |
| Burst pipe or leaking water heater | A plumber |
| Smell of gas | Leave; 911 and Xcel Energy |
Signs to act on now
- Water spreading from under a sink, appliance or water heater
- Ceiling stains or drips below a bathroom
- Sewage odor with water rising in a drain
- Wet ground or a sunken spot between the house and the street
- Total loss of water while neighbors are fine
Timing and seasonal notes
Much of Original Town and the Sagamore neighborhood was rebuilt after the December 2021 Marshall Fire, so many of those homes have newer plumbing, but new construction still freezes if pipes run along exterior walls or garages. Cold snaps are when supply lines and hose bibs most often split. Night and weekend calls usually cost more. Superior's Building Department, run by SAFEbuilt, requires a permit for water heater installation, and an expansion tank is required when backflow prevention is on the system. No arrival time is promised.
Emergency Plumber questions in Superior
Water is bubbling up in the yard near the meter pit. Who fixes that?
Sewage is coming up through a basement floor drain. What comes first?
The water heater is leaking from the bottom. How urgent is that?
Can the water provider shut off water at the curb for me?
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